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Last updated: 20/12/2024

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UK Official Services

Terms and Conditions

This page contains our terms and conditions and statutory information concerning your rights.

1. Who we are

We act as agents, whether you require a replacement certificate, legalisation or consular services. We are not affiliated with the Identity and Passport office, or any other government body.

2. Searches & Refunds

UK Official Services searches of the central index are based on the information provided by you and we cannot be responsible for any false or inaccurate information supplied.

If we are unable to identify the Birth, Marriage or Death certificate based on the information provided, we will retain a £15.00 search fee for the standard service and £25.00 search fee for the express service and refund the balance.

When undertaking searches for Decree Absolutes, it is assumed that the Decree Absolute exists. In the event that no match has been found within the search years required, no refund will be given. We will do our upmost to assist you in determining the details provided.

3. Cancellation

UK Official Services does not offer cancellation rights as the orders are directly processed into the relevant systems, the following directive relates to the exception to the right to cancel, leaving us unable to stop the system.

"13 (1) (a) for the supply of services if the supplier has given proper information and the performance of the contract has begun with the consumer's agreement before the end of the cancellation period"

We regret the inconvenience.

4. Our guarantee

All certificates supplied are original or certified copies created by the official registers and departments specified and will be acceptable to all agencies.

We do not amend or alter the information given to us by you so please ensure that you complete the forms accurately.

5. If we make a mistake

In the unlikely event that we make a mistake, we will send you a corrected certificate as soon as you notify us of our mistake, you must do that within 7 days.

6. What we will do with your information

We will use the information that you supply to us, to obtain a replacement certificate for yourself.

Once your certificate has been created and dispatched.

7. What we will not do with your information

UK Official Records Ltd is a registered company under the UK Data Protection Act (1998).

This means that we will always protect the information in our care, and never use your personal information for marketing purposes without asking you.

Data Protection registration: Z9905268.

8. Despatch

Please note that we will only process your certificate once your payment has been processed, we attempt to process all orders within the specified time frame. Our normal despatch is via 1st or 2nd class post by Royal Mail we cannot be held responsible for any non receipt or damaged certificates. We highly recommend you place your order via Recorded Delivery for peace of mind.

Despatch times quoted are given in good faith and whilst in around 99% of the ordered products are adhered to they do not form part of our contract the given time is based on working days and is deemed to commence on the next working day following receipt of order.

9. Privacy

We respect your privacy by the enforcement of a strict company privacy policy. We will never contact you via unsolicited email. In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03 - We do not send random marketing emails to personal email addresses (spam). We conform with the requirements of the Data Protection Act, 1998. We have no affiliation to the Passport Office, Registry Office or UK Border Agency. Use of the term 'DVLA' is only for the purposes of describing the certificates uses.

10. Complaints & Correspondence

Complaints can be made in writing to the address shown below or via email to: info@UKOfficialServices.co.uk

UK Official Records Ltd, 4200 Waterside Centre, Birmingham B37 7YN

Your Statutory rights are not affected by any of these terms and conditions. We reserve the right not to accept or fulfill your orders at any time without giving a reason.

11. Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. Please view our Cookie Policy

12. Security

We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128bit encryption.

13. Days

A normal day is a working day between Monday and Friday before 3:00pm, except Bank Holidays.

14. Prices

Prices are subject to change without notice.

15. Force Majeure

We shall not be liable to you for any breach of the terms and conditions or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including breakdown of systems or network access, or loss/damaged and delay of postal deliveries by Royal Mail.

We are not obliged to accept any request or to continue to perform any service. We reserve the right to reject any request or to discontinue the performance of our service without liability.

Variation We reserve the right at any time without notice to revise the content of our website (including the services offered by us) and the terms and conditions. The current version of our terms and conditions will be posted on our site and by continuing to use our site you will signify that you agree to be bound by those terms and conditions as amended from time to time.